Bijli Apps FAQ — All Your Questions in One Place

bijli appsDeposits via bKash and Nagad on bijli apps are typically 30 seconds to 2 minutes is added to your balance. Rocket may take slightly longer — between 1 and 5 minutes. Bank transfers can take up to 2 hours.

What to do if a deposit fails or is delayed:

• First, check your bKash or Nagad SMS to confirm whether the payment was completed.
• If your payment was deducted but hasn't appeared in bijli apps, please wait 5 minutes.
• If it still hasn't arrived, email support@bijliapps.net with your transaction ID (TxID).
• Reporting it via live chat typically gets it resolved within 15 minutes.
• Funds from failed transactions are typically returned to your payment method within 24 hours.

Use your registered mobile number when making a deposit — sending from a different number may cause verification issues. Minimum deposit is ৳100 for bKash and Nagad, and ৳500 for bank transfers.

No — each person can only register one account on bijli apps. This is a mandatory rule, and any violation may result in both accounts being permanently banned.

Why this rule exists:

• Every individual is entitled to receive the welcome bonus only once.
• Using multiple accounts to claim bonuses more than once goes against the platform's rules.
• The system can detect duplicate accounts using IP addresses, device fingerprints, and payment information.

If multiple accounts are detected: All account bonuses will be cancelled, and deposited funds may not be refunded.

If you're having trouble with your current account, contact support instead of opening a new one — recovering an existing account is straightforward. Two separate members of the same household can use different accounts from the same address, but each person must have a unique mobile number and NID.

bijli appsAt 's Live Casino, a real human dealer runs the game live in front of a camera — you watch on your screen from home and place your bets. This is not a computer-generated game.

What you'll find in bijli apps Live Casino:

• Live Baccarat — The most popular game; bet on Player or Banker.
• Live Roulette — Both European and American variants available.
• Live Blackjack — Get closer to 21 than the dealer without going over.
• Dragon Tiger — Very popular in Bangladesh, with simple rules.

To get started:

1. Log in to bijli apps and select "Live Casino" from the "Games" menu.
2. Click on your preferred table — you'll be able to see the dealer and other players.
3. Select a chip and click on the betting area to place your bet.
4. You must place your bet within the allotted time — a timer will be displayed.

It's worth familiarising yourself with the rules before your first live casino session. In the Games section of bijli apps, you'll find a rule summary next to each game.

bijli appsWithdrawal speed for winnings depends on your chosen payment method and KYC verification status.

Standard Withdrawal Times:

• bKash / Nagad: Once KYC is complete, within 15 minutes to 2 hours.
• Rocket: Usually within 2 to 4 hours.
• Bank Transfer: 1 to 2 business days.

Without KYC verification: You'll need to submit a photo of your NID before your first withdrawal. Verification typically completes within 24 hours.

Winnings from Bonuses: Withdrawals become available only after the rollover requirement for the welcome bonus or any other bonus is met. Cash withdrawals are not permitted before the rollover is complete.

Withdrawal requests generally cannot be cancelled once submitted. Make sure you review the amount and payment method carefully before confirming.

bijli appsAccounts on bijli apps can be suspended temporarily or closed permanently — this is part of the responsible betting program.

Temporary Break (Self-Exclusion):

1. Send an email to support@bijliapps.net with the subject "Self-Exclusion".
2. Let us know your preferred duration — 7 days, 30 days, 3 months, or 6 months.
3. Your account will be deactivated within 30 minutes.
4. You will not be able to log in or place bets for the duration of the period.
5. The term can be extended, but cannot be opened early.

To close your account permanently: Send an email with the subject line "Permanent Account Closure" to request closure. If you have a remaining balance, withdraw it first.

During the exclusion period, no marketing messages will be sent from bijli apps. For more details, Responsible Gaming View page.

bijli apps-'s VIP loyalty program rewards you with points on every bet and game you play. As your points accumulate, your tier goes up — and each new tier unlocks its own set of exclusive benefits.

VIP tiers and benefits:

• Bronze — The starting tier for new members. Earn 10 points for every ৳1,000 wagered. Eligible for monthly cashback offers.
• Silver — 15 points for every ৳1,000 wagered. Faster withdrawal processing. Dedicated support.
• Gold — 20 points per ৳1,000 wagered. Higher cashback rates. Monthly reload bonus.
• Platinum — Earn 30 points for every ৳1,000 wagered. Special birthday bonus. Priority withdrawals.
• Diamond (Highest) — Dedicated personal account manager. Custom bonus offers. Increased maximum withdrawal limits.

Accumulated points can be converted to cash — typically 100 points = ৳10. To find out how many points are needed to reach the next tier, Rewards on that page. If you don't meet the required betting amount in a given calendar month, your tier may be downgraded.